TRAVELUTION HOLIDAYS / PRIVACY
Your information.
Handled with care.
This notice explains what personal data Travelution Holidays may collect, how it is used for travel services, when it may be shared and how you can contact us about your information.
MALAYSIA PDPA · TRAVEL BOOKINGS · DIGITAL SERVICES · YOUR CHOICES
PRIVACY NOTICE FOR TRAVELUTION HOLIDAYS SDN BHD
A clear guide to the data
behind your travel arrangements.
PRIVACY AT A GLANCE
Why travel planning
needs personal information.
Travel bookings often require identity, contact, preference, payment and itinerary details. We use them to arrange and support the services you request.
01 · COLLECT
Information needed for travel
This can include contact and identity details, passport or visa information, travel preferences and information relevant to the requested arrangements.
02 · USE
To arrange and support services
Information may be used for enquiries, reservations, confirmations, visas, payments, e-invoices, service updates, support and permitted communications.
03 · SHARE
With parties involved in the trip
Relevant details may be provided to airlines, hotels, ground operators, visa processors and other suppliers needed to fulfil the requested service.
INFORMATION, COLLECTION AND USE
The information involved
in planning and servicing travel.
These sections retain the substance of the existing privacy notice and explain who we are, what may be collected, where it comes from and why it is used.
01
Who Are We?
Travelution Holidays Sdn Bhd is committed to the protection of your Personal Data as a high priority matter. Our website address is: https://travelutionholidays.com. This Privacy Statement explains the general terms on how we protect the privacy of your Personal Data under the Malaysia Personal Data Protection Act 2010 (“PDPA”).
02
What Personal Data Do We Collect?
The types of Personal Data that we collect directly from you or from third parties may include (but not limited to):
- Full Name
- Date of Birth
- Home / Billing Address
- Mobile Phone Number
- Email Address
- Passport Information
- Identity Card Information
- Nationality
We also may request the following information (but not limited to):
- Airline preference
- Seating preference
- Hotel preference
- Room preference
- Car preference
- Frequent Flyer or loyalty program number
- Dietary requirement
- Health issues relevant to your travel arrangements
We also may request the following information for visa purpose (but not limited to):
- Education information
- Work information
- Family information
- Past travel information
- Planned travel information
You may choose not to provide the information to us but some general information about you is required to purchase products or services, complete a traveler profile, participate in a survey, competition, or promotion, ask us a question, or initiate other transaction with us.
03
Travel Companion / Booking On Behalf Of Others
When you make a reservation for someone else, we will request personal information and travel preferences about that individual. You must obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through you.
04
Call Monitoring
05
How Do We Collect Your Personal Data?
This Privacy Policy covers any Personal Data provided to us:
- When making an enquiry with us
- When making a reservation with us
- When applying for a visa through us
- When making a payment to us
- Via any online sites owned and managed by Travelution Holidays
- Under any contractual agreement or arrangement
- Via a third party, i.e. travel agents, travel aggregators, online portals…etc.
Some of the other ways we may collect Personal Data also include (but is not limited to):
- Via telephone, chat, email, and messaging service (WhatsApp, etc).
- When you visit our website
- When you contact us in person
- When we contact you in person
- When we collect information about you from third parties.
06
How Do We Use Your Information?
We use information about you for the following general purposes:
- To provide you with the products and services you request
- To make and complete your travel reservations
- To provide you with travel confirmation and updates
- To assist with visa applications
- To manage your traveler profile
- Processing bills and issuance of Malaysia LHDN e-invoice
- Provide travel notifications
- To communicate with you in general
- To respond to your questions and comments
- To allow us to contact you for customer service
- To measure interest and improve our products, services, and website
- To notify you about exclusive offers and travel-related products and services that may be of interest to you
- To customize your experience on our website
- To reward you as part of any reward and recognition program you choose to join
- To solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems
- To prevent potentially prohibited or illegal activities
- To enforce our terms and conditions
07
With Whom We Share Your Information
We may share your information with the following entities for the purpose of completing your travel bookings.
- Airlines (Malaysia Airlines…etc)
- Hotels (Marriott Group of Hotels…etc)
- Car Rental (Avis…etc)
- Cruise Operators (Royal Caribbean….etc)
- Ground Operators (Trafalgar…etc)
- Wholesalers (Dida Travel….etc)
- Destination Management Companies (Kuoni….etc)
- Fulfilment Travel Agents (Expedia….etc)
- Visa Processing Center or Embassy (China….etc)
These suppliers also may contact you as necessary to provide travel updates, collect additional information about you, facilitate your travel reservation, or respond to a review you may submit. We may also authorize third-party vendors to collect information on our behalf. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
08
Business Partners With Whom We May Jointly Offer Products or Services
SHARING, CHOICES AND WEBSITE DATA
How information may be shared,
managed and protected.
These sections cover third parties, required disclosures, correction and consent choices, cookies, security, external links, policy updates and contact details.
01
Referring Websites
02
We Also May Share Your Information
03
How You Can Correct Your Information
You can correct and update your contact information by contacting our customer support team. Please also note that we may retain certain information associated with your traveler profile, including for analytical purposes as well as for recordkeeping integrity.
If you wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete or modify the information that we hold about you by emailing us at the email address listed below. You may revoke your consent to the processing of your information by sending an email to the address listed below although we may continue to process some information for a limited period to meet our legal or regulatory obligations or to meet our legitimate business needs.
Your choices with respect to collection and use of your information You can choose not to provide us with any information, although it may be needed to make travel bookings. You also can add, correct, or update information and close your account as described above. You also will be given the opportunity to unsubscribe from messages in any such email we send.
Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
04
Cookies And Other Web Technologies
We automatically collect some information about you and your computer when you visit our website. For example, we will collect your IP address, Web browser software (such as Firefox, Internet Explorer or Safari), and referring website. We also may collect information about your online activity, such as trips viewed, and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
As a member or visitor to our website, you will be assigned a permanent cookie file on your computer’s hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by this site. When you access areas of our website to reserve or purchase travel, we require you to sign in as a member, using your Member ID and password.
Once you sign in as a member, we record the Member ID and the name on the member account in the cookie file on your computer. Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorised access to your computer. Permanent cookie files remain on your computer’s hard drive until you manually delete the file.
This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.
05
How We Protect Your Information
06
External Links
07
Changes To This Privacy Policy
08
How You Can Contact Us
If you have questions about this Privacy Policy, please email hello@travelution.com.my
YOUR PRIVACY REQUEST
Start with the information
you want us to review.
01 · IDENTIFY
Describe the booking or interaction
Tell us the name, contact details and relevant enquiry or booking reference so we can locate the correct records.
02 · REQUEST
Explain what you need
Ask to access, correct, update or otherwise discuss personal data held by Travelution Holidays.
03 · VERIFY
Help us protect the record
We may need to verify identity or authority before discussing personal data or information about another traveller.
04 · REVIEW
We assess the request
Some information may need to be retained for legal, regulatory, accounting, fraud-prevention or legitimate business purposes.
05 · COMMUNICATIONS
Manage optional messages
Use the unsubscribe option in relevant marketing emails or contact us about your communication preferences.
06 · TRAVEL SERVICES
Essential messages may continue
Service announcements and booking-related communications may still be required for active arrangements or transactions.
CONTACT TRAVELUTION HOLIDAYS ABOUT PRIVACY
Questions, corrections
or data requests.
01
Write to hello@travelution.com.my with “Privacy request” in the subject line.
02
Company
Travelution Holidays Sdn Bhd, Malaysia.
03
Helpful details
Include enough information to identify the relevant enquiry or booking, but do not send unnecessary identity documents in the first message.
PRIVACY IS PART OF RESPONSIBLE TRAVEL PLANNING
Need clarification?
Speak with our team.
If a section of this notice is unclear or you want to discuss information connected with an enquiry or booking, contact Travelution Holidays directly.